Cancellation Policy
After the order has been processed, it is immediately sent to our fulfillment department for shipping. Orders that have been shipped cannot be cancelled.
Return & Refund Policy
You may return your order or items for any of the following reasons:
You have proof of purchase (order number, delivery note, bank statement).
- Received the wrong product
- Received a damaged product
- Received an incomplete product (missing quantity)
Please note that for hygienic and logistical reasons, some items are not returnable. If we receive the item in a condition that does not meet our return criteria, we reserve the option to not accept the item and return refund to you.
If your return meets all the requirements above and you wish to proceed with the return, please include the return slip in the parcel and send the item through Pos Laju (other courier service providers are also accepted) to:
Miiena Sdn. Bhd.
19, Medan Seri Impian 3, 14000 Simpang Ampat, Pulau Pinang